Communication

“Making progress in difficult situations is all about communication”

A unique feature of a MiRo communication course is to assess you and your colleagues in advance. MiRo assessment gives feedback to:

• your preferred communication styles
• your teams preferred communication styles
• communication strategies you can use

This gives high quality management information (benchmarked against MBTI and Belbin). When combined with  knowledge of your organisation it is possible to understand why there might be clashes of style and develop strategies to improve even “difficult” situations.

What do we mean by communication?

Most of us are very good at our jobs. Sometimes there is “noise” that disrupts or disturbs our progress. This could be office politics, change, or simply a personality clash. This affect how we feel and therefore how we act.

There are different types of communication training – for example:

• Presentation – how to make a presentation
• Style – how to present yourself better, improve language skills and body language
• Mediation – using communication skills to solve problems between individuals in conflict
• Influencing – getting others to see your point of view

MiRo communication courses specialise in mediation and influencing people. This focuses on solving problems through analysis of communication styles and developing tailored skills.

What are the benefits of attending this course?

An improved analytical understanding of yourself and your colleagues will help you to:

• Create the right language
• Understand the agendas others have
• Understanding your own agenda
• Working out what options you have
• Choosing the right tactics to move a difficult situation forward

The benefits are that you will:

• Improve your performance at work
• Improve the performance of others

Who should do this course?

This course is suitable for skilled people e.g. marketing, accounts, IT, or nursing, but recognise that improved communication skills can be used in a number of different “difficult situations” and commonly applied to:

• Internal teams
• Between internal teams
• Organisational stakeholders
• Externally facing e.g. commerce

Solving communication problems will help you to improve your personal effectiveness and advance your career.

MiRo Communication Components

• Miro Communication Assessment module including individual report and team map.
• Skills training - tactical communication techniques
• Skills practice – trying out new techniques
• Analysis and illustration of sample “difficult situations”
• Identification of real “difficult situations”
• Development of personal action plans to take back into the workplace
• development of team action plans to take back into the workplace